Terms of Service

Age Requirements

You must be at least 18 years old to book our services independently. Minors may participate in journeys when accompanied by a parent or legal guardian who accepts responsibility for their participation and conduct.

Accurate Information

You agree to provide accurate, current, and complete information during the booking process. This includes contact details, health considerations, accessibility needs, and emergency contacts. Inaccurate information may affect our ability to deliver appropriate services.

Account Responsibility

If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.

Booking Process

Bookings are confirmed upon receipt of required deposit and signed agreement. We will provide a detailed itinerary, cost breakdown, and terms specific to your journey. Availability is subject to confirmation with our partners.

Payment Schedule

Typical payment structure includes:

• Deposit of 25-30% due upon booking confirmation
• Balance payment due 60 days before journey departure
• Specific payment terms will be outlined in your booking agreement

Accepted Payment Methods

We accept major credit cards, debit cards, bank transfers, and certified checks. All payments are processed in Canadian dollars unless otherwise specified. Currency conversion fees may apply for international payments.

Price Changes

Once your booking is confirmed and deposit received, the price will not change except in cases of significant increases in fuel costs, taxes, or exchange rates beyond our control. We will notify you of any necessary adjustments.

Cancellation by Traveler

Cancellation fees apply as follows:

• More than 60 days before departure: Full refund minus 10% administrative fee
• 30-60 days before departure: 50% refund of total cost
• Less than 30 days before departure: No refund, full payment required

These terms reflect commitments made to our partners on your behalf. We strongly recommend travel insurance to protect against unforeseen circumstances.

Cancellation by Maple Trail

We reserve the right to cancel journeys due to insufficient enrollment, safety concerns, or circumstances beyond our control. In such cases, you will receive a full refund or may transfer your booking to an alternative date without penalty.

Medical and Emergency Cancellations

We understand that health emergencies and family circumstances arise unexpectedly. While our standard cancellation terms apply, we will work with you compassionately and may offer alternative solutions when possible. Travel insurance is strongly encouraged.

Itinerary Changes

If you request changes to a confirmed booking, we will accommodate when possible. Change fees may apply depending on timing and nature of modifications. Changes requested within 30 days of departure may not be possible.

Travel Documents

You are responsible for obtaining and maintaining valid passports, visas, and other travel documents required for your journey. We provide guidance but cannot guarantee approval of applications or entry into any destination.

Health and Fitness

Certain journeys require specific fitness levels. You must honestly assess your physical capabilities and disclose any health conditions that might affect your participation. We provide detailed activity descriptions to help you make informed decisions.

Travel Insurance

We strongly recommend comprehensive travel insurance covering trip cancellation, medical emergencies, evacuation, and personal belongings. Insurance is your responsibility and should be purchased at the time of booking.

Conduct Expectations

Travelers are expected to conduct themselves respectfully toward guides, partners, Indigenous communities, other travelers, and local customs. We reserve the right to remove travelers from journeys if behavior becomes disruptive or disrespectful, without refund.

Services as Arranged

Maple Trail acts as an intermediary arranging services provided by independent suppliers including hotels, transportation companies, and activity operators. While we carefully select partners, we are not liable for their actions or omissions.

Limitation of Liability

Our liability is limited to the fees paid for our services. We are not responsible for indirect damages including lost wages, vacation time, or opportunity costs. This limitation applies to the fullest extent permitted by law.

Force Majeure

We are not liable for failure to perform services due to circumstances beyond our reasonable control including natural disasters, weather events, political instability, pandemic, strikes, or government actions. In such cases, we will work to provide alternatives when possible.

No Warranties

While we strive for excellent experiences, we cannot warrant specific outcomes or results from your journey. Travel involves inherent uncertainties including weather, wildlife sightings, and human interactions that are beyond our control.

Assumption of Risk

Travel, particularly in natural environments, involves inherent risks. You acknowledge and accept these risks including injury, illness, property loss, or inconvenience. You agree to follow safety instructions provided by guides and partners.

Informal Resolution

If you have concerns about our services, we encourage you to contact us directly first. Most issues can be resolved through open communication and mutual understanding.

Mediation

If informal resolution proves unsuccessful, we agree to attempt mediation through a mutually agreed mediator before pursuing legal action. Mediation costs will be shared equally.

Governing Law

These terms are governed by the laws of British Columbia and Canada. Any legal proceedings will be conducted in courts located in Vancouver, British Columbia.

Time Limitations

Claims related to services must be filed within one year of the journey completion date. Claims not filed within this period are waived.

Entire Agreement

These terms, together with your booking agreement and our Privacy Policy, constitute the complete agreement between you and Maple Trail regarding our services.

Severability

If any provision of these terms is found unenforceable, the remaining provisions will continue in full effect. The unenforceable provision will be modified to reflect the parties' intent.

No Waiver

Our failure to enforce any provision does not waive our right to enforce it later or other provisions. All rights and remedies are cumulative.

Assignment

You may not transfer your booking or rights under these terms without our written consent. We may assign our rights and obligations to qualified successors.