Privacy Policy

Contact Information

When you inquire about our services or book a journey, we collect:

• Full name
• Email address
• Phone number
• Mailing address (when required for documentation)

Travel Preferences and Requirements

To plan appropriate journeys, we may collect:

• Travel dates and destination preferences
• Accessibility needs and mobility considerations
• Dietary requirements and food allergies
• Emergency contact information
• Passport details (only when required for bookings)

Payment Information

For payment processing:

• Billing address
• Payment card details (processed through secure third-party processors)
• Transaction history related to your bookings

Note: We do not store complete credit card numbers on our systems. Payment processing is handled by PCI-compliant third-party services.

Website Usage Data

When you visit our website, we automatically collect:

• IP address and browser type
• Pages visited and time spent on site
• Referring website or search terms
• Device information and operating system

Service Delivery

We use your information to plan and deliver travel experiences, coordinate with accommodation and activity providers, handle bookings and reservations, and provide customer support throughout your journey.

Communication

Your contact information allows us to respond to inquiries, send booking confirmations and itinerary updates, provide pre-departure information, and share important travel advisories or changes.

Marketing (With Your Consent)

With your explicit permission, we may send occasional emails about new travel offerings, seasonal programs, or relevant updates. You can opt out of marketing communications at any time.

Website Improvement

Anonymous usage data helps us understand how visitors interact with our website, identify technical issues, improve navigation and user experience, and optimize content based on visitor interests.

Legal Compliance

We maintain records as required by Canadian tax laws and business regulations, process payments in compliance with financial regulations, and respond to legal requests or investigations when necessary.

Travel Service Partners

We share necessary information with accommodation providers, transportation companies, Indigenous cultural centers, and activity operators to facilitate your journey. These partners are contractually obligated to protect your information.

Payment Processors

Payment information is shared with secure, PCI-compliant payment processing services to complete transactions. We do not store complete payment card details on our systems.

Legal Requirements

We may disclose information when required by law, in response to legal processes, to protect our rights or property, or in cases involving potential fraud or safety concerns.

What We Never Do

We never sell your personal information to third parties, share your data with unrelated marketing companies, or provide your information to data brokers or list vendors.

Technical Security

Our website uses SSL encryption for data transmission, secure servers with firewall protection, regular security audits and updates, password-protected access to systems, and encrypted backup storage.

Organizational Measures

Access to personal data is restricted to authorized staff who need it for their work. Employees receive privacy training and sign confidentiality agreements. We maintain incident response procedures for potential data breaches.

Breach Notification

In the unlikely event of a data breach affecting your personal information, we will notify you within 72 hours as required by law and take immediate steps to mitigate any harm.